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Terms of use

Effective Date: May 14, 2025

Welcome to Rehuman. These Terms of Use ("Terms") govern your access to and use of the Rehuman application, website, wallet, and related services (the "Services") operated by Rehuman Ltd ("Rehuman", "we", "us", or "our"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Who We Are

Rehuman Ltd is a company registered in England and Wales. We build tools to help individuals better manage, understand, and stay on top of their insurance and health-related documents. We are not an insurance provider, broker, or underwriter.

2. Eligibility

You must be at least 16 years old to use our Services. By using Rehuman, you confirm that you meet this requirement and that any information you provide is accurate and complete.

3. What Rehuman Does (and Doesn't Do)

Rehuman provides:

  • A digital wallet to store and organise insurance documents
  • Smart reminders and insights based on your uploaded data
  • Access to tools like our free Card Cover Checker
  • Optional referrals to third-party insurance providers

Rehuman does not:

  • Sell, arrange, or underwrite insurance policies
  • Provide regulated financial or insurance advice
  • Guarantee the accuracy, completeness, or suitability of third-party products

If you decide to purchase an insurance product via a link or referral, you will be dealing directly with the third-party provider under their own terms and conditions.

4. Your Account

You are responsible for maintaining the security of your account and password. Do not share your login credentials with others. If you believe your account has been compromised, please contact us immediately.

5. Acceptable Use

You agree not to:

  • Use our Services for any unlawful or fraudulent activity
  • Upload false, misleading, or unauthorised content
  • Interfere with or disrupt the functionality of our platform
  • Attempt to reverse-engineer or copy our technology
  • Use our AI features to generate or submit inappropriate content

We reserve the right to suspend or terminate your account if you violate these Terms.

6. Privacy

Our Privacy Policy explains how we collect, use, and safeguard your data. By using our Services, you agree to our data practices.

7. AI & Recommendations

Some features in Rehuman (such as document parsing, policy insights, or coverage suggestions) rely on artificial intelligence. These outputs are intended to help you make more informed decisions but:

  • They are not advice (financial, legal, or otherwise)
  • They may not reflect your specific personal or financial circumstances
  • You are responsible for verifying any action you take based on them

8. Intellectual Property

All content, branding, technology, and materials available through the Services are owned by Rehuman Ltd or licensed to us. You may not copy, reproduce, or distribute any part of our platform without our permission.

9. Third-Party Services

Our platform may link to or integrate with third-party providers (e.g., insurers or payment platforms). We are not responsible for their services, content, or policies. Your interaction with those services is at your own risk and subject to their terms.

10. Liability and Disclaimers

We provide our Services "as is" and "as available." We do not guarantee that the platform will be uninterrupted, secure, or error-free.

To the fullest extent permitted by law:

  • We are not liable for any loss, damage, or claim arising from your use of our Services
  • We are not responsible for the accuracy of third-party policy information or AI-generated suggestions
  • Our liability to you is limited to the amount you've paid us (if any)

11. Termination

You may stop using Rehuman at any time. We reserve the right to suspend or terminate your access if you violate these Terms or misuse our platform.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll notify you via the app, website, or email. Continued use of the Services means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. If any part of these Terms is found unenforceable, the rest remains in effect.

14. Contact Us

For questions, concerns, or support, contact:
Rehuman Ltd
Email: info@rehuman.co.uk
Address: Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, England, TA1 2PX