Privacy Policy

Privacy Policy

Effective Date: 21st October 2025

Rehuman Ltd. ("Rehuman", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including the Rehuman Wallet, the Rehuman app, and our websites. It also outlines your rights under applicable laws such as the UK GDPR, EU GDPR, and the California Consumer Privacy Act (CCPA).

1. Clarification of Role

Rehuman is not an insurance provider, broker, or underwriter. We do not sell, arrange, or underwrite insurance products, nor do we provide financial or professional advice. Our platform provides tools to help individuals store, understand, and manage their insurance, and where appropriate connect with third-party regulated providers.

We do not receive or process payments for insurance, nor do we provide quotes directly. Any insurance product accessed through Rehuman is purchased from a third-party provider under their own terms and conditions.

2. Information We Collect

A. Personal Information

–Name, email address, and phone number

- Date of birth, gender, and postcode

- Insurance policy documents (uploaded or scanned by you)

- Life stage information such as income range, home ownership status, family circumstances, and similar contextual details you choose to share. This information helps us personalise your experience and tailor recommendations.

B. Device and Usage Information

– IP address, device type, browser type
– App usage data and interaction logs
– Location data (with your permission)

C. AI Interactions

– Conversations and prompts with our AI agent (coming soon)
– Preferences, goals, and contextual insights (e.g. life stage, policy needs)

D. Campaign and Waitlist Information

– Entries into promotional campaigns or competitions
– Referrer or partner attribution (if applicable)

E. Email Account Integrations (Inbox Scanning via Gmail and Outlook)

To identify relevant documents, our system performs a date limited,  keyword search of your inbox to detect potential policy-related emails (e.g., “insurance,” “renewal,” "policy" “policy number”). Only emails that match these filters are accessed.

– Identifying emails with attachments such as policy documents, renewal notices, or insurance confirmations

– Extracting relevant document data to populate your Rehuman Wallet

– Subject line, sender, and metadata filtering for document identification

Because of how the scan works, we may occasionally find documents that are not related to Insurance or Policy content. When the system deems a document as "irrelevant", we will disregard it and it will not be included in future scans.

F. Manual Uploads

If you choose to manually upload documents into the Rehuman Wallet, we will store those documents as part of your account. You are in full control of what you upload. If you upload a document that is unrelated to insurance (for example, a utility bill or other personal file), we will store it only on the basis of your explicit action and consent in choosing to upload it.

We only access the email accounts that you explicitly permit, and only for the purpose of helping you manage your insurance. You may revoke this access at any time via your account settings or directly via your Google or Microsoft account.

What We Do Not Do:

– We do not scan your entire inbox or calendar

– We do not send emails on your behalf

– We do not use inbox data for marketing, profiling, or advertising

– We do not sell or share your email data with third parties

All access is secured through OAuth authentication and follows Google and Microsoft’s data access policies.

Note: Rehuman’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Legal Basis For Processing

We process your personal information only where we have a lawful basis to do so under applicable laws such as the UK GDPR, EU GDPR, and CCPA. These bases include:

Consent – where you give us explicit permission, such as connecting your email account, participating in promotional campaigns, or uploading documents manually.

Contract – where processing is necessary to deliver the services you request, such as providing your Rehuman Wallet and enabling document storage.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.

– Policy documents are stored until you delete them from your Rehuman Wallet or close your account.

– Usage and log data are typically retained for up to 12 months for security and performance monitoring.

– If you close your account, we will delete or anonymise your personal information within a reasonable period, unless retention is required by law.

3. How We Use Your Information

We use your information to:
– Provide personalised insurance experiences via the Rehuman application.
– Analyse uploaded or email-derived policy documents and offer smart recommendations
– Send reminders about policy renewals and suggest suitable alternatives
– Provide customer support and improve our services
– Communicate with you about updates, offers, or new features
– Facilitate promotional campaigns or giveaways

We do not sell your personal data.

4. Sharing Your Information

We only share your data under the following circumstances:
– With insurance partners if and only if you opt in
– With secure service providers who support our infrastructure (under strict confidentiality agreements)
– With regulators or legal entities when required by law or for fraud prevention
– With referral partners, if you have explicitly requested an introduction or referral

5. Cookies and Analytics

We use cookies and similar tracking technologies on our website and app to:
– Enable essential functionality (e.g., session management, login)
– Improve performance and user experience
– Understand how users interact with our platform (e.g., page views, feature usage)
– Serve anonymised analytics to guide product development

We do not use cookies for behavioural advertising or third-party ad tracking. All analytics are anonymised and aggregated. When you visit our website, you will see a cookie banner allowing you to set your preferences or opt out of non-essential tracking. You can update your preferences at any time via your browser settings.

6. In-App Privacy Notices

We provide clear, in-product privacy notifications at the point of any data collection or sensitive interaction, including:
– When connecting your Gmail or Outlook account
– When interacting with our AI-powered features (once live)
– When entering campaigns, uploading sensitive data, or enabling location sharing

These notices will explain what data will be accessed, how it will be used, and provide options to proceed or withdraw.

7. Your Rights

Depending on your location, you may have the right to:
– Access the personal data we hold about you
– Correct or update inaccurate data
– Request deletion of your data
– Opt out of marketing communications
– Withdraw consent (e.g., for AI personalisation or email integrations)
– Request a portable copy of your data

To exercise any of these rights, contact us at info@rehuman.co.uk .

8. Data Security

We use industry-standard safeguards to protect your personal information, including:

– End-to-end encryption

– Secure cloud infrastructure (Google Cloud Platform and Amazon Web Services)

– Encrypted data storage (at rest and in transit)

– Role-based access control and audit logs

9. Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will permanently delete your personal data within a reasonable period unless a longer retention period is required by law.

10. International Data Transfers

If you are located in the UK or EU, your data may be transferred to and stored by providers located outside your jurisdiction (e.g., in the United States). Where this occurs, we implement appropriate legal safeguards such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.

11. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without verified parental consent.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. If we make material changes, we will notify you through the app or by email.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Rehuman Ltd
Email: info@rehuman.co.uk
Registered Address: 14 Grays Inn Road, London, Greater London, United Kingdom, WC1X 8HN