Privacy policy
Privacy Policy
Effective Date: 18 July 2025
Rehuman Ltd. ("Rehuman", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including the Rehuman Wallet, the Rehuman app, our digital health engagement tools, and our websites. It also outlines your rights under applicable laws such as the UK GDPR, EU GDPR, and the California Consumer Privacy Act (CCPA).
1. Clarification of Role
Rehuman is not an insurance provider, broker, or underwriter. We do not sell, arrange, or underwrite insurance products, nor do we provide financial or professional advice. Our platform provides tools to help individuals store, understand, and manage their insurance and health information, and where appropriateconnect with third-party regulated providers.
We do not receive or process payments for insurance, nor do we provide quotes directly. Any insurance product accessed through Rehuman is purchased from a third-party provider under their own terms and conditions.
2. Information We Collect
A. Personal Information
– Name, email address, phone number
– Date of birth, gender, and postcode
– Insurance policy documents (uploaded by you)
B. Device and Usage Information
– IP address, device type, browser type
– App usage data and interaction logs
– Location data (with your permission)
C. AI Interactions
– Conversations and prompts with our AI agent (coming soon)
– Preferences, goals, and contextual insights (e.g. life stage, policy needs)
D. Campaign and Waitlist Information
– Entries into promotional campaigns or competitions
– Referrer or partner attribution (if applicable)
E. Email Account Integrations (Inbox Scanning via Gmail and Outlook)
If you choose to connect your Google (Gmail) or Microsoft Outlook account to Rehuman, we may access limited email data to help you find and upload insurance-related documents. This includes:
– Identifying emails with attachments such as policy documents, renewal notices, or insurance confirmations
– Extracting relevant document data to populate your Rehuman Wallet
– Subject line, sender, and metadata filtering for document identification
We only access the emails and attachments that you explicitly permit, and only for the purpose of helping you manage your insurance. You may revoke this access at any time via your account settings or directly via your Google or Microsoft account.
What We Do Not Do:
– We do not access your entire inbox or calendar
– We do not read or store the content of unrelated emails
– We do not send emails on your behalf
– We do not use inbox data for marketing, profiling, or advertising
– We do not sell or share your email data with third parties
All access is secured through OAuth authentication and follows Google and Microsoft’s data access policies.
Note: Rehuman’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
3. How We Use Your Information
We use your information to:
– Provide personalised insurance and health experiences via the Rehuman Wallet and app
– Analyse uploaded or email-derived policy documents and offer smart recommendations
– Send reminders about policy renewals and suggest suitable alternatives
– Provide customer support and improve our services
– Communicate with you about updates, offers, or new features
– Facilitate promotional campaigns or giveaways
We do not sell your personal data.
4. Sharing Your Information
We only share your data under the following circumstances:
– With insurance or health partners if and only if you opt in
– With secure service providers who support our infrastructure (under strict confidentiality agreements)
– With regulators or legal entities when required by law or for fraud prevention
– With referral partners, if you have explicitly requested an introduction or referral
5. Cookies and Analytics
We use cookies and similar tracking technologies on our website and app to:
– Enable essential functionality (e.g., session management, login)
– Improve performance and user experience
– Understand how users interact with our platform (e.g., page views, feature usage)
– Serve anonymised analytics to guide product development
We do not use cookies for behavioural advertising or third-party ad tracking. All analytics are anonymised and aggregated. When you visit our website, you will see a cookie banner allowing you to set your preferences or opt out of non-essential tracking. You can update your preferences at any time via your browser settings.
6. In-App Privacy Notices
We provide clear, in-product privacy notifications at the point of any data collection or sensitive interaction, including:
– When connecting your Gmail or Outlook account
– When interacting with our AI-powered features (once live)
– When entering campaigns, uploading sensitive data, or enabling location sharing
These notices will explain what data will be accessed, how it will be used, and provide options to proceed or withdraw.
7. Your Rights
Depending on your location, you may have the right to:
– Access the personal data we hold about you
– Correct or update inaccurate data
– Request deletion of your data
– Opt out of marketing communications
– Withdraw consent (e.g., for AI personalisation or email integrations)
– Request a portable copy of your data
To exercise any of these rights, contact us at info@rehuman.co.uk .
8. Data Security
We use industry-standard safeguards to protect your personal information, including:
– End-to-end encryption
– Secure cloud infrastructure (Google Cloud Platform and Amazon Web Services)
– Encrypted data storage (at rest and in transit)
– Role-based access control and audit logs
9. Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will permanently delete your personal data within 30 days unless a longer retention period is required by law.
10. International Data Transfers
If you are located in the UK or EU, your data may be transferred to and stored by providers located outside your jurisdiction (e.g., in the United States). Where this occurs, we implement appropriate legal safeguards such as Standard Contractual Clauses (SCCs) to ensure your data remains protected.
11. Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without verified parental consent.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. If we make material changes, we will notify you through the app or by email. The latest version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Rehuman Ltd
Email: info@rehuman.co.uk
Registered Address: Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, England, TA1 2PX