Back

Guides

Travel Insurance

Find out how to claim on your travel insurance

Aaron Sherwood

Founder of Rehuman

What is it for?
Protects you when you’re away from home covering medical costs, cancellations, lost luggage, or travel delays.

Who needs this?

  • Anyone travelling abroad - even short trips
  • Frequent travellers for work or leisure
  • People with pre-existing medical conditions
  • Families booking expensive trips they’d hate to lose money on

Top reasons claims get denied:

  • Claiming for reasons not covered (like changing your mind)
  • Not declaring pre-existing conditions
  • Missing receipts or official paperwork

What evidence you’ll likely be asked for when you make a claim:

  • Doctor’s notes for medical treatment abroad
  • Receipts for lost or stolen items
  • Airline delay letters or cancellation proof

What to do when it’s time to make a claim:

  • Call your insurer’s 24/7 helpline as soon as there’s a problem
  • Keep receipts for all extra expenses you want to claim back
  • Get written proof of delays, cancellations, or lost luggage from airlines
  • Submit claims as soon as you return home

How you can be proactive now:

  • Before you take a travel insurance policy out double check the DEFAQTO rating to make sure it covered everything.
  • Declare all pre-existing conditions upfront
  • Keep digital copies of booking receipts
  • Know your policy limits and exclusions
  • Take photos of valuable items you pack

Did you know?

Data published by the Financial Conduct Authority found that around 20% of single- trip travel insurance claims were rejected in 2023.

Your next step

Rehuman keeps all your insurance information safe, organised, and at your fingertips - so when life happens, you’re ready.

Stay on top of renewals, store receipts and photos securely, and claim with confidence, knowing you have everything you need.

And we’re just getting started. Soon, our AI intelligence will help you truly understand every policy you hold -what’s covered, what’s not, and how to make the most of it when you need it most.

Insurance should work for you. With Rehuman, it finally does.

Final check: Save this guide, share it with your family, and store it in your Rehuman wallet - so you’re never caught out.

Important Reminder:

Rehuman is not an insurance provider and does not offer regulated financial advice. The information in this guide is general and should not be taken as personal financial advice. Please check the details of your own policies and always consult a qualified financial adviser or your insurer if you’re unsure about your cover or need help making a claim.