Personal Data Processing
Effective Date: May 14, 2025
At Rehuman, we're committed to handling your personal data with transparency, security, and care. This statement explains how and why we collect, use, and protect your data in line with UK GDPR, EU GDPR, and other applicable data protection laws.
Who We Are
Rehuman Ltd (Registered Address: Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, England, TA1 2PX) is the data controller for the personal data we collect. This means we are responsible for deciding how and why your data is processed.
What We Collect and Why
Waitlist Sign-Up
When you join our waitlist, we collect your email address so we can:
- Notify you when the full product is released
- Share updates about new features, eligibility, and launch access
- Let you know if you're selected for early access, rewards, or promotions
We do not collect any financial or sensitive data for this purpose.
Card Cover Checker
When you use our free Card Cover Checker, we:
- Do not collect or store your credit or bank card details
- Only collect your email (if you choose to provide it) to send your results or product updates
Your email will not be shared with any third parties or used for unrelated marketing without your consent.
Legal Bases for Processing
We process your personal data under the following legal bases:
- Consent – for communications, waitlist participation, or health information features
- Legitimate interests – to improve our services, notify you of important updates, or ensure platform security
- Contractual necessity – where processing is needed to deliver features you sign up for
- Legal obligations – for compliance, fraud prevention, or tax purposes
What We Do With Your Data
Our data processing activities include:
- Storing your account and profile information
- Analysing uploaded insurance policies (only when you choose to share them)
- Personalising your experience (if consented, e.g., for fertility or coverage tracking)
- Communicating important updates, product changes, and waitlist status
- Preventing fraud and ensuring platform security
- Aggregated analytics to improve features and user experience
AI & Automated Decision-Making
Our AI agent will provide personalised coverage suggestions and reminders based on your input. These suggestions do not have legal or financial consequences and do not constitute regulated advice. You can request human review of any automated output by contacting us.
International Transfers
If your data is transferred outside the UK or EEA (e.g., to US-based providers), we use Standard Contractual Clauses or other legal mechanisms to ensure your data remains protected.
How Long We Keep Your Data
We retain your personal data only as long as necessary:
- For active accounts: as long as you use the service
- For deleted accounts: personal data is removed within 30 days, unless required by law to retain it longer
- For waitlist-only users: emails may be retained until product launch or unless you opt out
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct or update your data
- Request deletion ("right to be forgotten")
- Restrict or object to certain types of processing
- Request data portability
- Withdraw consent at any time
- Request human review of automated outputs
To exercise your rights, please email: info@rehuman.co.uk
Concerns or Complaints
If you're unhappy with how your data is handled, please contact us first. You also have the right to file a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.
Updates to This Statement
We may update this document to reflect changes in our practices or the law. We'll notify you of material updates via email or in-app alerts.
Contact
Rehuman Ltd
Email: info@rehuman.co.uk
Registered Address: Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, England, TA1 2PX